John D. Bolton

BS Information Technology, AS Computer Science

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Development Languages/RDBMS:
Progress (OpenEdge ABL 8 – 10, WebSpeed), MySQL, Bash, awk, sed, C, C++, Java, JavaScript, Visual Basic, Python, Perl, HTML, DHTML, CSS, Shell scripting (including C Shell, Korn Shell), Oracle, DB2
Methodologies:
SDLC, JAD, RAD, CDO.
Related Experience:

1/2011 – Present

Security Systems Software Engineer

IBM

Responsible for performing break/fix and troubleshooting of IPS/IDS appliances, server protection, firewalls, and HIPS including the generation of bug reporting to development and of documentation for knowledgebases including public-facing articles for newly discovered issues and best practices. I have assisted in high severity cases involving large companies and government institutions to resolve issues with HIDS and security assessments. I have maintained and updated SQL databases to ensure proper backup procedures, updated stored procedures, and full retention of security event retention.

11/2005 – 12/2010

Systems Analyst

Kauffman Tire

Provided daily operations support, Database analysis and development (Progress, MySql), systems administration (Solaris,Debian,RHEL), for ERP environment, including webserver design, installation, troubleshooting and support, migration of several subsystems to open source platforms, redesign and implementation of disaster recovery plan, and warehouse management system

8/2003 – 11/2005

Systems Administrator

National Networks

Provided operational support in 24x7 data center for web host (98% open source).  Troubleshooting of OS issues, hardware failures and fixes, tuning and security.  Designed and wrote toolset applications for technical staff, including rewrites of existing code to allow for new features and to streamline old functions.  Managed, administered, and tuned databases.  Management of DNS and Email servers and data.  Disaster recovery and backup systems support.  Technical support for webmasters, including script/package installation and tuning, troubleshooting of site coding. 

12/2001 – 2/2003

Network Engineer/Hardware Technician

ACD Networks/Award Computer

Design, installation, and troubleshooting of networks, including cat5/6, fiber optic, and structured cable. Design of PCs and workstations, marketing of hardware via the company websites. Designed and programmed contact management system in Visual Basic employing the CDO COM object for company’s initiative. Developed and led training classes for office productivity applications, website design and coding, hardware troubleshooting.

8/2001 - 10/2001

Operations Engineer

Socketware

Redesigned and implemented server backup and disaster recovery strategy. Support of mission-critical servers and associated services as well as general office technical support in a mixed-platform (60% open source) environment. Training of end-users with various productivity software, mail clients, communications, and networking options.

12/1999 - 4/2001

Application Programmer

IBM Global Services

Reporting to systems architect and technical manager, provided for the design, development and implementation of programs and tools for a set of websites for educational and research products. Development in Perl/CGI and Java on AIX SP6000 and other mainframe hardware and storage, indexing and retrieval of data from DB2 and TextMiner systems. Developed custom tools for clients including stats and reporting, automation, data updating. Development and re-tuning of programs controlling websites, creating new options for content management.

7/1999 - 12/1999

Customer Support Representative

Borland/Inprise

Provided pre-sales support to developers and students, developing overviews and spec sheets on IDE and toolset products. Took over branch daily financial and production reporting, EDI transfer to home office, and verification. Provided backup support and fact-finding for team on advanced calls.

8/1997 - 7/1999

Technical Support Representative

MedE America/WebMD (now Aetna Dental)

Provided technical support for dental office management systems and the routing of insurance claims batching, including platforms such as DOS, Windows, and UNIX, DOM software as ranging as EZDental, Dentrix, and custom applications. Wrote ANSI converters and internal utilities to facilitate company success as well as support staff's specialized tools. Provided ongoing training to all support staff with overviews of DOM software, UNIX systems support, and standard procedures.

7/1995 - 8/1997

Data Operations

Wellington Leisure Products

Daily and monthly corporate reporting and delivery including ad hoc reports from AIX server. Repair and maintenance of wide-carriage printers & collators, EDI support for vendors and shipping providers. Automated several daily processes, saving time for several departments within the company. Analysis and normalization of primary database and targeting of data conversion areas for further development.





Education:

2001-2004 University of Phoenix Phoenix, AZ
Bachelor of Science: Information Technology
Graduated Cum Laude
1996-1996 Perimeter College Clarkston, GA
Major: Computer Science
1994-1995 Kennesaw State University Marietta, GA
Major: Communications
1992-1994 Young Harris College Young Harris, GA
Associate of Science: Computer Science
1988-1992 Morgan County High School Madison, GA
Diploma / Academic seal


Association of Computing Machinery Professional MemberAssociation of Computing Machinery Professional Member
 


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